Returns and refunds

Changing your mind

When you buy online you have 14 days from the day the goods arrive to cancel your order — a right you have by law. We extend that to 30 days as a courtesy, so there is time to check the machine suits your office.

• The item needs to be unused, unopened and in its original packaging, with any seals intact.
• Contact us for a returns number before sending anything back, so it reaches the right place and is booked in.
• Post it back to us, or ask us to arrange a collection — a machine collection is charged at the courier’s cost, confirmed with you before it is booked.
• Once the goods are back with us we refund the full price you paid plus our standard delivery charge, within 14 days, to the card or account you paid with.
• If you return only part of an order, the value of the goods you send back is refunded; the delivery charge is not.

Faulty, damaged or not what you ordered

If a machine, cartridge or box of paper arrives damaged or is not the item you ordered, we put it right at our cost.

• For visible damage in transit, please tell us within 3 working days of delivery — a photo of the box and the item lets us settle it with the courier quickly. That is a courier deadline, not a limit on your rights: a fault you find later is still covered.
• We collect the item at our cost and repair, replace or refund it — your choice.
• Manufacturer warranties from Brother and Ricoh run alongside this policy, and nothing here limits your rights under the Consumer Rights Act 2022 — including your right to reject faulty goods within 30 days for a full refund.

Ink, toner and paper

Consumables follow the same rules, with one practical exception.

• Sealed, unopened cartridges and unopened boxes of paper can be returned within 30 days on the change of mind terms above.
• An opened or part-used cartridge can no longer be sold on, so we may deduct the loss in value from a refund — unless the cartridge itself is faulty, in which case we replace it in full.
• Please check the code against your machine before ordering; our cartridge finder shows exactly what each model takes.

Machines

Photocopiers, multifunction devices and printers need a little more care in transit.

• A machine must come back unused, in its original packaging, with all accessories, cables and manuals.
• Once a machine has been installed, networked or registered with the manufacturer it cannot be returned as a change of mind — a fault is still fully covered above.
• Machines supplied under a managed print or service agreement follow the terms of that agreement; call us and we will talk it through.
• We can arrange the collection of a machine for you, charged at the courier’s cost.

Business and trade orders

The 14-day cooling-off right applies to consumers buying online. It does not apply to goods bought for business use, so the terms for trade orders are slightly different.

• Unopened stock items on a business order will normally be accepted back within 14 days — just call us first.
• Damage, shortage or a wrong item on a business order is best reported within 3 working days of delivery, so we can take it up with the courier — tell us later than that and we will still look at it.
• A machine made to your own specification, or clearly personalised, cannot be cancelled once ordered because it cannot be resold. A standard catalogue machine we order in for you can still be cancelled within 14 days, and a machine that arrives faulty is always covered.

How to arrange a return

Three steps, and we do the rest.

• Call us on +353 (0) 53 9102413 or email sales@copyandprint.ie with your order reference and what you would like to return.
• We send you a returns number and the address to send it to, or book a collection if you would prefer.
• Refunds are issued within 14 days of the goods arriving back with us.

Where this policy applies

This returns policy applies to customers in the Republic of Ireland, for goods delivered within the Republic of Ireland.

• Ordering from outside the Republic of Ireland? Contact us before you order and we will confirm whether we can supply you, and on what terms.
• Returns, collections and refunds under this policy are arranged within the Republic of Ireland only.
• Your rights as a consumer in the Republic of Ireland are unaffected, and nothing in this policy takes away from them.

What we cannot take back

• Opened or part-used ink and toner cartridges
• Opened boxes of paper
• Software, licence codes and downloaded products
• Machines made to your own specification or personalised, unless faulty
• Items damaged after delivery, or machines that have been installed and registered